Terms of Service

Welcome to Plai Arena. These Terms of Service (“Terms”) form a binding agreement between you and Plai Arena (“Plai Arena,” “Plai,” “we,” “us,” or “our”) governing access to and use of our websites, mobile applications, application programming interfaces, and related services (collectively, the “Services”). By creating an account, clicking to accept these Terms, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Acceptance of terms

You represent that you have the legal capacity to enter into these Terms, or that your parent or legal guardian has agreed to them on your behalf where required. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, in which case “you” includes the organization. Additional terms may apply to specific features; if there is a conflict, the more specific terms control for that feature.

2. Description of the service

Plai Arena provides a sports participation platform that helps players, clubs, and organizers coordinate real-world activity. The Services may include, depending on the product surface you access:

• Club creation, membership, roles, and visibility controls;
• Scheduling and management of sessions, trainings, tournaments, and related events;
• Live or structured match experiences, queues, court or floor assignments, and operational tooling;
• Player statistics, ratings, rankings, history, and progression-style presentations;
• Community features such as messaging or notifications where offered;
• Web-based tools for organizers and administrators, including interfaces intended for session hosts.

Features may evolve, be renamed, enter preview, or be retired. We may add or remove functionality to improve safety, comply with law, or reflect product strategy.

3. Eligibility

Users of all ages may access Plai Arena where permitted by law. If you are a minor, you may be required to obtain permission or supervision from a parent or legal guardian according to the rules of your jurisdiction. Organizers and guardians are responsible for ensuring that participation in physical sports activities is appropriate for each player’s health, skill level, and local requirements.

4. User accounts

You must provide accurate registration information and keep your credentials secure. You are responsible for activity that occurs under your account unless you notify us promptly of unauthorized use. We may suspend or disable accounts that violate these Terms, present security risks, or abuse the Services. You may close your account where the product allows; certain information may be retained as described in our Privacy Policy.

5. Acceptable use

You agree not to, and not to assist others to:

• Harass, threaten, defame, discriminate against, or abuse other users;
• Cheat, manipulate match outcomes, falsify attendance, or deliberately corrupt competitive integrity;
• Create or rely on fake statistics, synthetic identities, or impersonation of individuals or organizations;
• Use the Services for any illegal purpose or in violation of export, sanctions, or sports-governing rules that apply to you;
• Scrape, crawl, harvest, or collect data from the Services through automated means without our prior written consent;
• Probe, scan, or test the vulnerability of our systems, interfere with hosting or networks, or launch denial-of-service attacks;
• Upload malware, abusive content, or materials that infringe intellectual property or privacy rights;
• Circumvent rate limits, access controls, or billing mechanisms where applicable.

We may investigate violations and cooperate with law enforcement where appropriate.

6. User content

You retain ownership of content you submit to the Services (“User Content”). To operate Plai Arena, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, display, distribute, and create derivative works of User Content solely as needed to provide, secure, improve, and promote the Services, including formatting or resizing media for display. You represent that you have all rights necessary to grant this license. You may remove certain User Content where the product supports deletion; residual copies may persist for a limited time in backups.

7. Statistics and rankings disclaimer

Statistics, rankings, scores, ratings, win rates, streaks, and other metrics displayed in Plai Arena are generated from user-reported outcomes, organizer inputs, automated calculations, and third-party integrations where applicable. They may contain errors, omissions, delays, or rounding differences. Unless we explicitly label a metric as an official record for a governing body or competition, these metrics are not official records and should not be relied upon as the sole basis for high-stakes decisions. Always verify critical results through independent channels when required.

8. Clubs and organizations

Clubs, coaches, leagues, schools, and other organizations that use Plai Arena are responsible for obtaining appropriate permissions regarding player participation, photography, communications, and any processing of personal information they initiate through the platform. If you join a club, you understand that organizers may access certain information needed to run sessions and that their policies may apply in addition to these Terms where permitted by law.

9. Intellectual property

Plai Arena and its licensors own all rights, title, and interest in the Services, including software, branding, documentation, and aggregated or anonymized insights derived from operation of the platform. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. You may not copy, modify, distribute, sell, or lease any part of our Services without permission. Feedback you provide may be used by us without obligation to you.

10. Service availability

We strive for reliable uptime but do not guarantee uninterrupted access. The Services may be temporarily unavailable for maintenance, upgrades, security incidents, or events beyond our reasonable control. We are not liable for any interruption or loss of data, though we take commercially reasonable steps to prevent data loss.

11. Termination

You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, create risk or possible legal exposure for us, or if we discontinue the Services or your region’s access. Provisions that by their nature should survive termination—including intellectual property, disclaimers, limitations of liability, and governing law—will survive.

12. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT RESULTS OBTAINED FROM USE OF THE SERVICES WILL MEET YOUR EXPECTATIONS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PLAI ARENA OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100) IF NO FEES APPLIED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

14. Changes to the terms

We may modify these Terms from time to time. We will post the updated Terms with a revised “Last updated” date and, where required, provide additional notice. If you continue to use the Services after changes become effective, you agree to the revised Terms. If you do not agree, you must stop using the Services.

15. Governing law

TODO: Insert governing law, jurisdiction, and exclusive venue for disputes once counsel confirms the operating entity and preferred forum. Until then, consult support@plai.app for contractual notices where applicable.

16. Contact information

For questions about these Terms, contact support@plai.app.